03/14/2018 - 10:10
Like many holidaying couples Paulina Krzysztoszek and her husband Morgan purchased travel insurance to cover their holiday of a lifetime to the Far East. They chose an insurer who provided a comprehensive policy that seemed to meet their needs. Baggage loss was covered, theft, and medical expenses all standard stuff for a holiday insurance policy . Reassured that they had done the right thing they set off on their holidays in the comfort that should something go wrong they had the backing of a seemingly reputable insurer. Unfortunately for Morgan, upon arrival in Singapore he developed problems breathing and was admitted to hospital on the 31st May 2017 with a life threatening condition. Paulina contacted their insurers, certain that they would pick up the tab for the medical bills. However, they refused to pay out citing an exclusion that they don’t have to pay for any medical condition related to a pre-existing problem.