{"id":2613,"date":"2021-06-29T10:41:14","date_gmt":"2021-06-29T09:41:14","guid":{"rendered":"http:\/\/optimalsolicitors.kinsta.cloud\/complaints-policy\/"},"modified":"2023-10-19T12:43:03","modified_gmt":"2023-10-19T11:43:03","slug":"politica-de-reclamatii","status":"publish","type":"page","link":"https:\/\/optimalsolicitors.com\/ro\/politica-de-reclamatii\/","title":{"rendered":"Politica de reclama\u021bii"},"content":{"rendered":"<p><strong><u>Politica de reclama\u021bii<\/u><\/strong><\/p>\n<p>&nbsp;<\/p>\n<p>Ne propunem \u00eentotdeauna s\u0103 oferim un standard \u00eenalt de servicii, care \u021bine cont de nevoile \u0219i circumstan\u021bele individuale ale clien\u021bilor no\u0219tri. De\u0219i sper\u0103m c\u0103 v\u0103 vom dep\u0103\u0219i a\u0219tept\u0103rile, accept\u0103m c\u0103 acest lucru s-ar putea s\u0103 nu fie \u00eentotdeauna cazul. Dac\u0103 sunte\u021bi nemul\u021bumiti de standardul de serviciu pe care l-a\u021bi primit, ar trebui s\u0103 ne spune\u021bi.<\/p>\n<p>&nbsp;<\/p>\n<p><u>Cum s\u0103 faceti o reclama\u021bie<\/u><\/p>\n<p>&nbsp;<\/p>\n<p>Dac\u0103 dori\u021bi s\u0103 depune\u021bi o reclama\u021bie, o pute\u021bi face \u00een scris sau pute\u021bi vorbi direct cu Managerul de reclama\u021bii, ale c\u0103rui date de contact sunt:<\/p>\n<p>&nbsp;<\/p>\n<p>Nume: Domnul Christopher Germaine E-mail: <a href=\"mailto:chris@optimalsolicitors.com\">chris@optimalsolicitors.com<\/a><\/p>\n<p>Telefon: 0161 250 7771<\/p>\n<p>Adres\u0103: etajul 3, Oakland House, Talbot Road, Manchester, M16 0PQ<\/p>\n<p>&nbsp;<\/p>\n<p>Alternativ, pute\u021bi s\u0103 v\u0103 pl\u00e2nge\u021bi direct persoanei care se ocup\u0103 de problema dvs.<\/p>\n<p>&nbsp;<\/p>\n<p>C\u00e2nd face\u021bi o reclama\u021bie \u00een scris, v\u0103 rug\u0103m s\u0103 include\u021bi toate detaliile dvs., inclusiv orice referin\u021b\u0103 la fi\u0219ier, dac\u0103 ave\u021bi una. Ar trebui s\u0103 stabili\u021bi clar:<\/p>\n<p>&nbsp;<\/p>\n<ul>\n<li>de ce sunteti nemul\u021bumiti<\/li>\n<li>ce pa\u0219i a\u021bi dori s\u0103 facem<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p>Dac\u0103 ave\u021bi nevoie de ajutor pentru a depune o reclama\u021bie, v\u0103 rug\u0103m s\u0103 ne informa\u021bi, astfel \u00eenc\u00e2t s\u0103 putem \u00eencerca s\u0103 v\u0103 ajut\u0103m.<\/p>\n<p>&nbsp;<\/p>\n<p><u>Cum trat\u0103m reclama\u021biile<\/u><\/p>\n<p>&nbsp;<\/p>\n<p>Trat\u0103m toate reclama\u021biile foarte serios \u0219i pute\u021bi fi siguri c\u0103 toate reclama\u021biile sunt tratate cu profesionalism, cu sensibilitate \u0219i cu integritate.<\/p>\n<p>&nbsp;<\/p>\n<p>C\u00e2nd investig\u0103m reclama\u021bia dvs., vom:<\/p>\n<ul>\n<li>revizui\u021bi pl\u00e2ngerea dumneavoastr\u0103 \u00eempreun\u0103 cu dosarul dumneavoastr\u0103 \u0219i cu orice alte documente conexe<\/li>\n<li>vorbi\u021bi direct cu persoana care s-a ocupat de problema dvs<\/li>\n<li>dac\u0103 este necesar, putem organiza o \u00eent\u00e2lnire cu dumneavoastr\u0103 pentru a discuta reclama\u021bia<\/li>\n<\/ul>\n<p>V\u0103 vom informa \u00een scris despre rezultatul investiga\u021biilor noastre \u0219i decizia luat\u0103.<\/p>\n<p>\u00cen cazul \u00een care persoana care se pl\u00e2nge pretinde c\u0103 face acest lucru \u00een numele unui client, ca pas ini\u021bial \u00eei vom scrie direct clientului pentru a valida reclama\u021bia. Nu putem niciodat\u0103 s\u0103 scriem unei ter\u021be p\u0103r\u021bi \u00een mod direct, f\u0103r\u0103 a ob\u021bine mai \u00eent\u00e2i autoritatea clientului pentru a face acest lucru.<\/p>\n<p>&nbsp;<\/p>\n<p>Dac\u0103 pl\u00e2ngerea dvs. este acceptat\u0103, ne vom cere scuze \u0219i vom stabili ce m\u0103suri inten\u021bion\u0103m s\u0103 lu\u0103m pentru a \u00eendrepta lucrurile.<\/p>\n<p>&nbsp;<\/p>\n<p><u>\u00a0Apeluri<\/u><\/p>\n<p>&nbsp;<\/p>\n<p>Pute\u021bi contesta decizia noastr\u0103 (sau m\u0103surile noastre de remediere propuse) contact\u00e2nd Managerul de reclama\u021bii.<\/p>\n<p>Contesta\u021biile vor fi solu\u021bionate fie de o alt\u0103 persoan\u0103 senior la aceast\u0103 firm\u0103 (care nu a fost implicat\u0103 anterior), fie de o alt\u0103 persoan\u0103 independent\u0103, dup\u0103 caz. V\u0103 vom cere permisiunea \u00eenainte de a trimite detaliile reclama\u021biei dvs. unei ter\u021be p\u0103r\u021bi.<\/p>\n<p>Persoana care se ocup\u0103 de contesta\u021bie va revizui prima decizie (care poate implica investiga\u021bii suplimentare) \u0219i v\u0103 va confirma \u00een scris rezultatul contesta\u021biei.<\/p>\n<p>&nbsp;<\/p>\n<p><u>Intervale de timp<\/u><\/p>\n<p>&nbsp;<\/p>\n<p>Ne propunem s\u0103:<\/p>\n<p>&nbsp;<\/p>\n<ul>\n<li>Confirmam reclama\u021bia dvs. \u00een termen de 3 zile lucr\u0103toare de la primire<\/li>\n<li>Investigam pl\u00e2ngerea complet \u00een termen de 7 zile lucr\u0103toare de la confirmarea pl\u00e2ngerii<\/li>\n<li>V\u0103 trimitem decizia noastr\u0103 \u00een scris \u00een termen de 14 zile de la confirmarea pl\u00e2ngerii.<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p>Dac\u0103 contesta\u021bi decizia noastr\u0103, ne propunem s\u0103 v\u0103 scriem pentru a v\u0103 prezenta rezultatul contesta\u021biei \u00een termen de 14 zile de la primirea contesta\u021biei dumneavoastr\u0103.<\/p>\n<p>Ne rezerv\u0103m dreptul de a refuza investigarea oric\u0103rei pl\u00e2ngeri \u00een cazul \u00een care problema reclamat\u0103 a ap\u0103rut cu mai mult de un an \u00eenainte (sau cu mai mult de 1 an de la data la care a\u021bi aflat problema reclamat\u0103).<\/p>\n<p>&nbsp;<\/p>\n<p><u>Asigurarea c\u0103 problema este rezolvat\u0103<\/u><\/p>\n<p>&nbsp;<\/p>\n<p>Dac\u0103 a\u021bi epuizat procedura noastr\u0103 intern\u0103 de reclama\u021bii \u0219i \u00eenc\u0103 nu sunte\u021bi mul\u021bumiti de rezultat, v\u0103 pute\u021bi adresa pl\u00e2ngerea la Ombudsmanul juridic:<\/p>\n<p>&nbsp;<\/p>\n<ul>\n<li>prin po\u0219t\u0103 la PO Box 6806, Wolverhampton, WV1 9WJ<\/li>\n<li>la telefon: 0300 555 0333, sau<\/li>\n<li>prin e-mail: enquiries@legalombudsman.org.uk<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p>Sistemul Ombudsmanului juridic are anumite reguli, printre care:<\/p>\n<p>&nbsp;<\/p>\n<ul>\n<li>sunte\u021bi eligibili numai dac\u0103 sunte\u021bi o persoan\u0103 fizic\u0103, un trust sau o companie foarte mic\u0103,<\/li>\n<li>ar trebui s\u0103 v\u0103 trimite\u021bi pl\u00e2ngerea \u00een termen de 6 luni de la r\u0103spunsul nostru final scris la reclama\u021bie \u0219i, \u00een orice caz, \u00een termen de 1 an de la actul de care v\u0103 pl\u00e2nge\u021bi (sau 1 an de la momentul \u00een care a\u021bi aflat cauza pl\u00e2ngerii dvs.).<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p>Mai multe informa\u021bii pot fi g\u0103site la www.legalombudsman.org.uk<\/p>\n<p>&nbsp;<\/p>\n<p>Serviciul Avocatul Poporului este gratuit.<\/p>\n<p>Ca alternativ\u0103, Autoritatea de reglementare a avoca\u021bilor v\u0103 poate ajuta dac\u0103 sunte\u021bi \u00eengrijorati de comportamentul nostru. Acest lucru ar putea fi pentru lucruri precum necinste, luarea sau pierderea banilor sau tratarea incorect din cauza v\u00e2rstei, a unei dizabilit\u0103\u021bi sau a unei alte caracteristici. Pute\u021bi contacta SRA:<\/p>\n<ul>\n<li>prin po\u0219t\u0103 la The Cube, 199 Wharfside Street, Birmingham, B1 1RN<\/li>\n<li>la telefon: 0370 606 2555<\/li>\n<li>pe e-mail: report@sra.org.uk<\/li>\n<\/ul>\n<p>Mai multe informa\u021bii pot fi g\u0103site la www.sra.org.uk<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Politica de reclama\u021bii &nbsp; Ne propunem \u00eentotdeauna s\u0103 oferim un standard \u00eenalt de servicii, care \u021bine cont de nevoile \u0219i circumstan\u021bele individuale ale clien\u021bilor no\u0219tri. De\u0219i sper\u0103m c\u0103 v\u0103 vom dep\u0103\u0219i a\u0219tept\u0103rile, accept\u0103m c\u0103 acest lucru s-ar putea s\u0103 nu fie \u00eentotdeauna cazul. Dac\u0103 sunte\u021bi nemul\u021bumiti de standardul de serviciu pe care l-a\u021bi primit, ar<\/p>\n<div class=\"read-more\"><a class=\"btn btn-md btn-gold-outline clear\" href=\"https:\/\/optimalsolicitors.com\/ro\/politica-de-reclamatii\/\">Read More<\/a><\/div>\n","protected":false},"author":12,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-2613","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.3 (Yoast SEO v27.3) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Politica de reclama\u021bii - Optimal Solicitors<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/optimalsolicitors.com\/ro\/politica-de-reclamatii\/\" \/>\n<meta property=\"og:locale\" content=\"ro_RO\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Politica de reclama\u021bii\" \/>\n<meta property=\"og:description\" content=\"Politica de reclama\u021bii &nbsp; Ne propunem \u00eentotdeauna s\u0103 oferim un standard \u00eenalt de servicii, care \u021bine cont de nevoile \u0219i circumstan\u021bele individuale ale clien\u021bilor no\u0219tri. 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